Customer Success, Sales & Content Specialist (Online/Ecommerce)

Posted by CitizenCanvas on 11/27/2024

Job Basics

Industry Sector: Lifestyle, Outdoor

Job Categories: Customer Service, Sales - Company Rep & Support, Sales - Inside - Product & Reservations, Social Media - Digital Marketing

Company Type: Retailer

State:

City: Remote - USA

Country: United States

Required Experience: 3 - 5 years

Job Type: Full Time

Salary:

Required to Relocate: No

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within:

Job Description & Requirements

Position Overview
CitizenCanvas, an independent distributor operating as CanvasCamp USA and CanvasCamp Canada—the OG of canvas tents, is seeking a versatile and motivated Customer Success and Sales Specialist to join our growing team as a full-time contractor. This remote position, open to candidates based in the United States, offers an exciting opportunity to shape the future of a high-growth company.

As a key point of contact for our USA and Canada customers, you’ll be responsible for ensuring an exceptional customer experience, driving sales through inbound and outbound efforts, and contributing to content creation to drive traffic.

Key Responsibilities

Customer Success

• Serve as the main point of contact for customer inquiries, providing timely, professional, and solutions-focused support.

• Build and maintain strong customer relationships to foster loyalty and repeat business.

• Resolve customer issues with empathy, ensuring a seamless post-sale experience.

Sales

• Manage inbound sales inquiries, guiding customers through the decision-making process to match them with the perfect setup and gear.

• Conduct outbound sales efforts, proactively engaging prospective customers and businesses, including glamping resorts and outdoor event organizers.

• Collaborate with the sales and marketing team to meet and exceed revenue targets.

Content Generation

• Draft compelling and on-brand email communications to engage customers and collaborators.

• Create blog content, including articles on outdoor adventures, camping tips, and product features, under the direction of the marketing team.

• Research and reach out to potential collaborators, influencers, and industry partners to explore partnership opportunities.
  
  

Qualifications

• 3+ years of experience in customer success with a digital/ecommerce brand (this is a must), with a proven track record of delivering exceptional customer service and support.

• 2+ years of sales experience, preferably in both a B2C and B2B environment online.

• Content creation experience, with the ability to write engaging and professional emails, blogs, and other materials.

• Experience in the outdoor industry is a plus.

• Bilingual in French or Spanish is a plus.

• Proficiency with CRM systems (e.g., HubSpot, Zoho, or similar) and familiarity with the lead generation process and tools (e.g., email automation tools) is a plus.

• Excellent verbal and written communication skills.

• Self-motivated, organized, and able to thrive in a remote work environment.

What We Offer

• Competitive compensation. 

• Flexible remote work environment.

• Opportunity to work with a passionate team in the growing outdoor and glamping industry.

• Tons of room for professional growth and development.
  
  

Start date: January 2025 (flexible) 

If you are a results-oriented professional with a passion for helping customers and contributing to a growing brand, we want to hear from you. 

About CitizenCanvas

CitizenCanvas is the exclusive distributor of CanvasCamp in Canada and the USA, providing high-quality canvas tents and related gear for families, outdoor enthusiasts, and glampers seeking unforgettable experiences in nature.