Inside Sales Specialist
Posted by Vittoria Industries North America Inc. (VINA) on 03/06/2025
Job Basics
Industry Sector: Bike, Outdoor
Job Categories: Sales - Inside - Product & Reservations
Company Type: HardGoods/Equipment
State: AR
City: Bentonville
Country: United States
Required Experience: 1 - 3 years
Job Type: Full Time
Salary: BOE
Required to Relocate: Yes
Required to Travel: No
Employee May Telecommute: No
Job Seeker Must Live Within:
Job Description & Requirements
COMPANY OVERVIEW
Founded in Italy in 1953, Vittoria is a top-performance cycling brand that manufactures and distributes road and mountain bike tires, tire inserts, inner tubes, and bike accessories. With an annual production of over 7 million tires, we are one of the largest tire brands globally.
Our mission is to make the most advanced bicycle tires in the world by focusing on innovation, sustainability, and distinctiveness. We deliver high-quality, high-performance products to new and experienced riders and are relentless in our persuit to develop new technology and designs that provide the most durable, fast, and puncture resistant tires.
The Vittoria motto is The Ride Ahead which embodies who we are to continuously raise the bar and innovate. We aren’t just tire manufacturers, it is our aim to make a difference and ehance every rider’s experience. We strive to become the undisputed top brand in our category providing innovative materials and disruptive technologies globally.
POSITION OVERVIEW
The Inside Sales Specialist (ISS) proactively contacts assigned VINA (Vittoria North America) customers on a regular basis. He / she / they provide sales and related customer service functions in order to build the relationship with VINA’s customers to the best possible level. The ISS works with the other members of the Inside Sales Team to handle all inbound customer calls, B2B orders, and e-mailed orders.
ACCOUNTABILITIES
§ Maintain and increase retail sales volume to assigned sales territories through a scheduled call-out plan and daily engagement of outside Reps.
§ Communicate daily with assigned Sales Representatives and provide information, assistance, and support for our Independent Bicycle Dealer network.
§ Professionally and cheerfully answer inbound calls from both VINA customers and consumers.
§ Accurately enter called-in and e-mailed orders and communicate order status back to the customers and sales representatives.
§ Work closely with both credit and warranty to ensure the utmost in customer service.
§ Professionally and quickly resolve all customer issues regarding billing, credits, and shipping.
§ Respond to all customer inquiries within 24 hours
§ Attend Vittoria continued-education meetings on new and current products.
§ Exhibit familiarity with the functions of VINA’s B2B and consumer websites.
§ Represent VINA at trade shows and consumer events as needed
QUALIFICATIONS
§ Bicycle industry experience preferred.
§ A heightened sense of urgency and responsiveness ensuring timely and efficient execution of responsibilities and customer service.
§ Strong communication and negotiation skills.
§ Proficiency in Microsoft Office
BENEFITS (after 90 days of employment):
§ Medical/Dental/Vision Insurance (retention plan)
§ 10 days PTO & 5 days sick/personal
§ Life - Short Term Disability insurance
§ Simple IRA with 3% company match
§ Flexible spending account
About Vittoria Industries North America Inc. (VINA)
Vittoria manufactures and commercializes tires, tubulars, and inner tubes for bicycles. The Group owns the ‘Vittoria’ brand for road, mountain bike and gravel tires, and distribute third-party manufactured bicycle accessories all over the world.
OUR BELIEF: Cycling can take us to places we've never been before.
As a child, cycling is our first taste of real freedom. And that first ride can lead us to some amazing places. Physically and emotionally. A lifetime of experiences – discoveries about ourselves and the world around us.
OUR MOTTO: THE RIDE AHEAD
Cyclists are always looking for the next incredible experience. The next ride, location, discovery. The next improvement in performance – however marginal. By taking tire innovation to the next level, Vittoria is on that journey too. Our search for new materials, designs, products, and even categories is relentless. Because there's a world of possibilities on the horizon
